A couple weeks ago I ordered 4 flip books and 25 prints from snapfish.com. They arrived yesterday or the day before and we looked through them. Disappointed is an understatement. There was one photo in each of the flipbooks that was scratched down the photo – same photo, some spot in each book. The prints were cropped (although the same photos in the books were not cropped).

I sent a note to snapfish yesterday telling them:

I just received my order – many of my photos were cropped, heads cut off, etc.. One of the photos in my photo book has a scratch down the center of the photo (same photo in all four identical books – the scratch is in the photo paper).

I do not want to return them, it’s more hassle than it’s worth, however, I will not be ordering through snapfish again.

I was not expecting to actually hear back, but I did this morning. I’ve been refunded the cost of the books to my snap fish account (so I can reorder the books) and refunded the cost of shipping to my credit card. The prints were negligible – I had 20 free and got five extra. Lesson learned, I guess.

So, I have four 45 page flip books to order. I am not one to pass up free items when given to me. I might order those cards I was talking about making instead.

So much for never ordering from them again?