I have been trying to contact Pear Magazine since 12/27/08 for a refund. I have yet to hear back from the company, even to deny me a refund. This is today’s email:
I am, again, requesting a full refund. The items I ordered were not the items that were delivered. See below. I am ready to write about this as well as contact various raw food groups about your unsatisfactory products, customer service, and communication. I also see your DVD product is available via therawfoodworld.com – I will also be contacting them to let them know about your business practice.
To recap, this is the package I was ordering, off of this page: http://www.pearmagazine.com/
Our Pear Online Holiday Gift eBasket makes a great Christmas gift that can ship as late as Christmas Eve, as it ships straight to your inbox for you to forward on to the person you are gifting!
The gift basket includes this gorgeous gift basket graphic with links to:
- Pear Magazine Online, Holiday Issue plus a year’s subscription!
- The Raw Vegan Holiday Survival Guide (eBook)
- Raw Vegan 5-course Holiday Feast Video Demonstration
- 365 Ways to Start Taking Care of Yourself Right Now! (eBook)
- Lovely acoustic harp and piano music downloads by Storm and Jinjee
- The 14 Garden Diet raw food eBooks
All for only $59.95 (a $180 value)
To order the Pear Holiday Gift eBasket direct to your inbox, click hereWhat I received is copied into the email quoted below. It included a request for my address, and a link to a page with links to 12 other web pages (not ebooks as described).
Begin forwarded message:
From: jennifer johnpoll <azxure@azxuredawn.com>
Date: January 7, 2009 8:33:48 AM EST
To: complaint-response@paypal.com
Cc: The Garden Diet <thegardendiet@gmail.com>
Subject: #PP-609-101-306I last sent this identical email on 1/5 – I received an email this morning asking me to give feedback regarding PayPal’s dispute resolution process. Right now my feedback will be negative, as it has not been resolved. I am out tangible and digital goods. I have a seller who has not contacted me regarding sending said tangible goods or about the gross misrepresentation of the digital goods and I have PayPal, who claims to have a dispute system, but blew me off because of the digital goods, even though I was told “the claims process only applies to the shipment of goods” – so what about my tangible goods that were not shipped at the very least?
I am copying this email to The Garden Diet in the hopes my emails are being read and simply ignored. I am not giving up on a refund on these items from either the source or from PayPal.
My claim was closed [prematurely] and I cannot find any place to leave additional comments. I was told because there were no physical goods involved PayPal will not handle the complaint, however, there were physical, as well as digital, goods involved. Please see email below requesting my mailing address (which should have been provided via PayPal in the first place, now that I think of it) which was never replied to.
This item was also to include DVDs and other physical items. The email I got requesting my mailing address to send them to (see quoted below) was never replied to either. I am not only out digital items, but physical ones as well.
INITIAL AND ONLY EMAIL FROM SELLER:
Thank you for ordering our Pear Magazine Special!
Here is your link to Pear Magazine Online, the 12 raw food ebooks and music downloads:
http://www.thegardendiet.com/XXX (full URL removed as to not distribute their digital goods)
If you have trouble opening the link above try copying and pasting the below into your browser’s address bar:
www.thegardendiet.com/XXX (full URL removed as to not distribute their digital goods)
WE NEED AN ADDRESS TO SEND YOUR ITEMS TO.
PLEASE PROVIDE US WITH ONE.We hope you enjoy the online magazine and ebooks meanwhile!
All the best of health and happiness,
Jinjee and Storm
http://www.thegardendiet.com
PS: If you have time, we’d love to hear how you found our site!
P.P.S.: Please also help influence children’s snack food choices by joining our “Take A Fruit Break” Campaign at http://www.takeafruitbreak.com










